Help & support

We're here to help.

Open a ticket or request a callback. Most tickets are answered within 2 hours during business hours and 12 hours otherwise.

How support works at AXO. We're async-first. Open a ticket or request a callback — when a call makes sense, our team calls you at the time that works best. There's no call-in number. This keeps tickets documented and help fast.

Open a ticket

Reach us through the web. Reply in 2 hours (biz) / 12 hours otherwise.

Request a callback

Leave your number — we'll call at your preferred time.

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What's it about?

Help yourself first

Documentation

The full user guide — every feature, every keyboard shortcut.

FAQ

50+ answers organized by topic. Searchable.

Setup guide

Configure Mail, Outlook, and mobile clients on any platform.

Status page

Real-time status of mail servers and web apps.