Yes — upgrade or downgrade anytime from Settings → Billing. Changes are prorated on your next invoice.
Do I pay per mailbox or per user?
Per mailbox. One person can have multiple addresses via aliases (included on all plans) without paying for additional mailboxes.
What if I need to register a domain?
Three options. During an email signup we can register a .com for you for $19.95/year (renews at the same price — no surprise increase) and bundle it on one bill. Optional WHOIS privacy is $7/year. You can also just register a domain through us without email service for $19.95/year. Or bring a domain you already own from any registrar. (.com today; more TLDs coming.)
What's included with Domain Only?
Everything you'd expect, packaged so you don't have to think about it again: one portal for auto-renew, WHOIS privacy, and transfer-out auth code; renewal reminders before anything lapses; a real human to call if something goes sideways; and the ability to add email on the same domain any time later — no migration, no re-registration.
Is my email actually private at these prices?
Yes. On every plan, we never read, sell, or train AI on your email, and connections are encrypted. You're the customer, not the product — which is the whole reason we charge for mailboxes instead of mining them. See our privacy page for the full picture.
Does AXO offer nonprofit or education discounts?
Yes — 50% off for registered 501(c)(3) nonprofits and accredited schools. Contact us with your documentation.